00Calgary, Alberta

People, organizations, and the AI that’s changing how they work.

> builder of AI teams / lawyer / educator / operator

Now I’m working on how organizations adopt AI and bring their people with them, through AI Transition Group, a separate, non-legal business.

AI people teams trust process change leaders

01Why me

Twenty-seven years of conflict is a good teacher.

Norm Galarneau in a dark suit jacket and black shirt, standing against a pale grey backdrop

I’ve practised law for 27 years, most of it as a litigator. Litigation is where things end up after they’ve already gone wrong: an agreement that broke down, a workplace that stopped working, an injury that changed someone’s life.

Seen from there, you learn how organizations break, and how people behave when they’re under pressure and facing change. Very little of it is about the rules. Most of it is about fear, trust, and whether anyone explained things plainly.

That’s the lens I bring to AI. The technology is new. The way people react to change isn’t.

Many of the disputes I’ve seen started as a change that nobody explained.

02Running the operation

Twenty years running the whole operation.

A woman checking a tablet beside a rack of clothing in a small shop

From 2002 to 2022 I ran my own professional corporation as Senior Lawyer and Director of Operations. That meant the practice and the business together: recruiting, mentoring and directing a team of administrators, lawyers and students, managing the workflow of up to 400 files, and handling the contracts and operations that keep a small organization running.

Before law, I worked in sales and as an operations manager at an internet technology company, responsible for a team of 39 technicians.

Own practice2002–2022Senior Lawyer and Director of Operations
WorkloadUp to 400files in the practice
Before law39technicians I managed at an internet technology company

03People and organizations

Change is a human problem.

Every organization I’ve worked in or around has run on people: what they’re afraid of, who they trust, and how they handle conflict. Bringing AI into a workplace doesn’t change that. It tends to bring those questions to the surface.

A team listening as a colleague presents at a flip chart

Fear

People worry about their jobs, their skills and their standing. That worry deserves a straight answer, not a slogan.

Trust

Teams adopt tools they understand, introduced by people they trust. Both take time and plain explanation.

Conflict

Change creates friction. It’s easier to name it early than to manage it late.

My interest here is organizational behaviour, leadership and change: how roles shift, how teams learn, and how leaders explain what’s happening. I see it as a human question rather than a legal one, and nothing on this site is legal advice.

04Building with AI

I work with a team of AI assistants every day.

A woman taking notes while working on a laptop at her desk

I don’t only read about AI. I run my own working team of AI assistants. Each one has a job, much like a small office: the inbox, the calendar, the books, research, and so on.

Building it has taught me a lot about delegation: writing clear instructions, checking the work, and deciding what should never be handed off. The assistants draft and organize. I review and decide.

LeadMeSets priorities, reviews the work, makes the decisions
  • ./inboxEmailTriage and first drafts of replies
  • ./calendarCalendarScheduling and weekly planning
  • ./marketingMarketingDrafts for my music and business projects
  • ./booksBookkeepingBookkeeping and spreadsheets
  • ./researchResearchFinding and summarising sources
  • ./docsDocument reviewReviewing documents
  • ./marketMarketplaceHunting marketplace listings
  • ./slidesPresentationsPreparing presentation material
  • ./webWebsitesBuilding websites, including drafts of this one
My working team of AI assistants. They draft; I decide.They work on my personal and business accounts, not on client files.

Code, tools and systems

I write some code, I have an interest in VR, and I use everyday systems like Microsoft Office, Clio, Teams, Zoom, WebEx and QuickBooks.

  • coding
  • VR
  • Microsoft Office
  • Clio
  • Teams
  • Zoom
  • WebEx
  • QuickBooks

05Teaching and speaking

Explaining complicated things plainly.

Teaching has run alongside my practice for most of my career. The common thread is explaining complicated things plainly, and helping people get better at their work.

A small group listening to a facilitator during a workshop

I’ve worked with CPLED, Alberta’s bar admission program, as a contractor in these roles:

  • Assessor
  • Workshop facilitator
  • Mentoring program practice manager
  • Consultant for the creation of test questions in Civil Law
  1. 2001–2008Instructor, SAIT and Red Deer CollegeLitigation Law I and II, Credit and Collections, Personal Injury, Business Law
  2. 2005–2020Principal to articling studentsSupervising and mentoring new lawyers through articling

I’m available to speak to students, new lawyers and professional groups on topics drawn from my own years in practice and teaching.

06AI Transition Group

AI Transition Group

I founded AI Transition Group, a separate business that helps organisations adopt AI. It doesn’t provide legal services, and my work through it isn’t done in my capacity as a lawyer. Its focus is AI adoption together with the workforce transition that comes with it.

aitransitiongroup.com
Norm Galarneau, who makes trance music as Norman Gordon, in a green bucket hat and round glasses, surrounded by teal neon light tubes off_the_clock

07Beyond the law

Off the clock, I make trance.

I produce trance dance music as Norman Gordon. It’s a different kind of system to build: patient, layered, and put together one piece at a time.

08Contact

Get in touch.

normgalarneau@gmail.com

For speaking, teaching, or a conversation about AI and the people side of change. Please don’t send confidential details.